PRIVACY POLICY
EFT TAP RELIEF

Last updated: January 2026

Our Commitment

At EFT Tap Relief, we respect your privacy and handle personal data with care, transparency, and responsibility. We only collect data that is necessary to provide and improve our services.

Our principles:
- Transparency
- Data minimization
- Security
- User control

1. Scope

This Privacy Policy applies to:

- the EFT Tap Relief mobile application
- the website www.efttaprelief.com
- all related services, features, and support

2. Data Controller

EFT Tap Relief
Email: contact@efttaprelief.com

EFT Tap Relief is responsible for the processing of personal data as described in this Privacy Policy.

3. What Are Personal Data?

Personal data are any information that can directly or indirectly identify you. This includes, for example, your email address, account information, usage data, and text you voluntarily enter into the app.

4. How We Collect Personal Data

We collect personal data in the following ways:
- Directly from you when you create an account, use the app, or contact us
- Automatically through your use of the app or website
- Via trusted third-party service providers that support our service.

5. What Data We Process and Why

Overview of data processing:

We do not sell personal data.

6. AI-Powered Features

If you use AI-powered features within the app:

- the text you enter may be sent to OpenAI or Google Gemini
- this text is processed solely to generate a response for you
- we do not share your identity with AI providers unless you choose to include it in your input

7. Subscriptions and Payments

Payments and subscriptions are handled exclusively by:
- Apple App Store
- Google Play Store

We do not receive or store your credit card or payment details. We only receive anonymized confirmation of your subscription status.

8. Sharing Your Personal Data

We share personal data only when necessary to operate our services.

8.1 Service Providers

Examples include:
- Google Analytics (website usage analytics)
- OpenAI and Google Gemini (AI text processing)
- Apple and Google authentication services
- Cloud hosting and infrastructure providers

If additional service providers are used in the future, this Privacy Policy will be updated accordingly.

8.2 Legal Requirements

We may disclose personal data if required to do so by law, regulation, court order, or governmental authority.

9. International Data Transfers

Some service providers may process data outside the European Union. When this occurs, we rely on appropriate safeguards, such as:

- Standard Contractual Clauses (SCCs)
- provider-specific compliance frameworks

10. Data Retention

We retain personal data only as long as necessary:

- while your account remains active
- to comply with legal obligations
- to resolve disputes or enforce agreements

You may request deletion of your data at any time.

11. Data Security

We implement reasonable technical and organizational security measures, including:

- encrypted storage of passwords
- secure data transmission (HTTPS)
- access controls
- regular system monitoring

No method of electronic transmission or storage is completely secure, but we take appropriate steps to protect your data.

12. Your Rights (GDPR)

Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data. These rights give you control over how your data is used.

Below we explain what each right means in practice.

12.1 Right of Access

You have the right to request confirmation of whether we process your personal data and to receive a copy of that data.

This means:
You can ask us what personal information we have about you and how we use it.

12.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

This means:
If your information is incorrect (for example, an outdated email address), you can ask us to fix it.

12.3 Right to Deletion (“Right to Be Forgotten”)

You have the right to request deletion of your personal data when it is no longer necessary or when you withdraw your consent.

This means:

You can ask us to permanently delete your account and associated personal data, unless we are legally required to keep certain information.

12.4 Right to Restriction of Processing

You have the right to request that we temporarily limit how your personal data is used.

This means:
Your data may still be stored, but we stop using it for certain purposes, for example while a correction request is being reviewed.

12.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format if possible.

This means:
You can request a copy of your data so you can transfer it to another service if you wish.

12.6 Right to Withdraw Consent

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time.

This means:
You can change your mind about optional features, such as AI-powered interactions or stored reflections, without affecting your core access to the app.

12.7 Right to Object

You have the right to object to certain types of data processing, such as processing based on legitimate interests.

This means:

You can ask us to stop using your data for specific purposes, such as analytics, unless we have compelling legitimate reasons to continue.

12.8 How to Exercise Your Rights

You can exercise your rights by contacting us at:

contact@efttaprelief.com

For security reasons, we may ask you to verify your identity before fulfilling your request.

12.9 Right to Lodge a Complaint

You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

13. Account Deletion

You can permanently delete your account:
- through the app settings
- or by contacting us directly

Account deletion is permanent and cannot be undone.

14. Children’s Privacy

Our services are not intended for individuals under the age of 16.
We do not knowingly collect personal data from children.

15. Cookies (Website Only)

Our website uses:

- essential cookies required for functionality
- analytics cookies to understand website usage

You can manage cookie settings through your browser.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website. Continued use of our services after changes indicates acceptance.

17. Contact

For questions, requests, or privacy concerns:

Email: contact@efttaprelief.com